Rationale
Our school hopes to be consultative and open to communication with staff, parents and children. However, they may still be times when members of the school community disagree or are confused about the things we are doing. Positive, clear and effective process for resolving complains between the school and community members assist in the building of strong relationships, dispel anxiety and ultimately provide students with an enhance learning environment.

Aims
To provide clear, positive and fair process that allow complains to be aired and resolved in a timely and effective manner.

Implementation
The established process, as outlined below, will be followed to resolve complains:

• Try to establish the facts as clearly as you possibly can and be wary of hearsay
• If the matter involves your child or an issue of everyday class operation, make an appointment to see their classroom teacher, detailing the reasons for the appointment.
  (All appointments must be scheduled after class time to avoid teachers being delayed attending their classes)
• An appointment should be made with the Principal to discuss issues involving school policy, financial issues, operations beyond your child´s classroom and concerns about staff, or complains that are probably not easily resolved.
• All grievances are to be kept as confidential as possible.
• All formal discussions and processes involving complains will be documented.

All policies are also available in PDF format as part of Parent's Handbook.